Shipping & Returns
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
We try our best to accommodate and be as flexible as possible.
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
E-liquids are consumables and cannot be returned under any circumstances, if you receive an incomplete, damaged or wrong order please contact us immediately, so we can help you with this.